Frequently Asked Questions
What is the correct height of a walking stick?
When the handle reaches the wrist bone. Standing upright with both arms relaxed at your sides and wearing the shoes that you normally wear, measure from the floor to your wrist bone.
How much is delivery & dispatch times?
Folding Sticks & Accessories
- 1st Class £3.95, 1-3 days.
· Recorded Delivery, £4.95, 1st Class Signed, £1-3 days.*
· Special Delivery, £9.95, next working day on orders placed before 12pm (excluding weekends).*
Wooden Sticks, Adjustable Sticks, Seat Sticks & Umbrellas
- Parcelforce signed, £5.95, 1-3 days. *
Free UK Delivery on orders over £100.
*please note a signature will be required for these delivery services.
Can the walking sticks be cut to the required length?
Yes, we offer a service to cut most of our wooden shafted walking sticks to length. This option will be available in the item product page where applicable.
Do I qualify for VAT Relief & what items are exempt from VAT?
Some of our walking sticks have been designed solely for use by persons who are disabled or chronically sick.
HM Revenue & Customs rules allow these items to be zero-rated for VAT and purchased by the customer at a VAT exclusive price as long as they are purchased by or for a disabled or chronically sick person. The goods must also be for personal or domestic use only and must be applicable to that person's disability or sickness.
For full details please refer to HM Customs notice 701/7 VAT reliefs for disabled people at https://www.gov.uk/.
To view which walking sticks are exempt from VAT click here.
Please contact us if you wish to claim VAT relief and we will send an eligibility declaration form.